Ask AI
Using artificial intelligence to respond to patient questions is shown to reduce clinician burnout
When an artificial intelligence algorithm takes a first pass at answering questions patients submit to health care providers, the clinicians report reduced work burden and fewer feelings of burnout, according to a study by Stanford Medicine researchers.
The results were published in March in JAMA Network Open. The study is an early demonstration of how integrating generative AI into health care workflows with a human in the loop can assist providers, said Michael Pfeffer, MD, chief information officer for Stanford Health Care and the School of Medicine. Clinicians could edit the responses before sharing them with patients.
“While multiple published studies show potential promise for generative AI in health care, this is among the first clinical uses to be rigorously evaluated — which is critical to assess real-world safety and usefulness,” said Christopher Sharp, MD, the study’s senior author and chief medical information officer at Stanford Medicine.
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